Shipping Terms and Conditions

March 23, 2016
Published on  Updated on  

邮寄时间

大部分商品通常将在24-48小时候内发货（周日及节假日邮政关门除外），如出现缺货问题，寄送时间将延迟。同仁堂员工致力于为所有忠实客人提供高速发货服务，如有特殊延迟请见谅。如有任何问题请致电或微信联系我们。

包裹到达时间根据具体收货地址及选择的邮寄服务而定，同仁堂员工无法预测。运输预估时间可在结账时需查看, 后台邮寄显示的递送时间只是预估，并不一定准确。由于美国邮政及UPS不属于同仁堂的管辖范围之内，如出现问题请自行联系您包裹的寄送公司, 我们不负责任任何拖延递送问题。

所有紧急重要订单自行选择USPS Primary 或者UPS递送服务或到本地商店购买。

我们不对因客户提供错误地址或错误信息而导致的任何包裹丢失负责。

免邮服务 

消费满$60可享受免USPS Ground邮费服务（美国境内包裹最高包12刀,除配药,品牌西洋参及个别贵重商品）满$100可包USPS Priority快速邮寄服务.消费满$50可在结款时折扣码处输入“3off50”享受减免3刀.此邮寄为基础经济运送选项, 如需加急或有其他选择可自行付费。折扣码不可叠加使用邮费是根据邮局系统而定，某些订单可能需要后续修改。（只适用于网站不包括微信订单）

国际邮寄
我们提供全球邮寄服务. 国际邮寄也许会出现海关额外费用（增值税和清关费），我们无法得知具体费用，海外顾客可在下单前联系邮寄公司了解，国际邮件不可享受包邮，及丢失赔损。
因为我们需要遵守运输公司的规定，所以某些物品需要特殊的包装或处理，例如液体，易碎物品，重量级物品和其他非标准产品。在这种情况下，订单的运输部分是免费的，但我们必须为所需的特殊包装或处理收取费用。
  
保险及丢失

所有免邮费包裹及USPS Primary已包含丢失保险费（除First Class以外），我们不承担First Class及其他普通邮政包裹的丢失。

除USPS基础平邮丢失, 我们不负责任何由于客户原因如错误地址及错误信息等造成的包裹损失, 如有任何邮寄问题, 请客户先自行联系邮寄公司。

  

Shipping Service

Most items are typically dispatched within 24-48 hours (excluding Sundays and holidays when postal services are closed). In case of stock shortages, there might be delays in shipping. Our staff at Tong Ren Tang is dedicated to providing high-speed delivery services for all our loyal customers, and we ask for your understanding in case of any special delays. If you have any questions, please feel free to call us or contact us via WeChat.

The arrival time of your parcel depends on the specific delivery address and the postal service you choose. Employees at Tong Ren Tang cannot predict this. Estimated shipping times can be viewed during checkout, the shipping time displayed by the shipping service backend is only an estimate and may not be accurate. Please note that the United States Postal Service (USPS) and UPS are not under the jurisdiction of Tong Ren Tang, We are not responsible for any delays. If any issues arise, please contact the shipping company directly. For all urgent and important orders, please select USPS Primary or UPS delivery services, OR purchase from local store.

We are not responsible for any package loss due to customer reasons such as wrong address and wrong information.

 

Free Shipping Discount

We are happy to offer Free USPS Ground Shipping (Cover maximum 12 dollar) on all domestic orders over $60 with the use of promo code "FREE60", Free Priority Shipping for order over $100 and 3 dollar off over $50 with promo code"3off50" at checkout. This will be domestic economy ground shipping service (exclude herb priscription, international shipping, other some Ginseng brands and luxirious product).  Shipping service to be used is at merchant discretion.
Postage is based on the post office system and may need to be modified.
（Free shipping service only for website）

 

International Shipping
We ship all over the world, there may be additonal customs clearance fees for international mailing. We cannot know the specific fees. Overseas customers can contact USPS and UPS before placing an order.International mail is not eligible for free shipping, and loss compensation.

Because we need to abide by shipping carrier regulations, certain items require special packaging or handling, such as liquids, fragile items, heavyweight and other non-standard products. In this case, the shipping portion of the order is free but we must charge for the special packaging or handling required.

 

Insurance & Lost 
Please choose Primary or UPS service for all urgent and important packages.
All free shipping and primary packages (excludes first class packages) include insurance. We don't cover first class lost packages.

 

Except USPS First Class Mail lost, we also are not responsible for any package loss due to customer reasons such as wrong address and wrong information.If you have any mailing problems, please contact the your order post service first.


谢谢您对纽约同仁堂的支持！
Thank you for your support!

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