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Returns & Exchanges
Because of the nature of our products, you may return/exchange an only if it is unused and in new condition in the original packaging within 30 days of purchase.
Customers will be responsible for return shipping as well as shipping for any exchanged items.
Closeout and sale items are final sale. No returns or exchanges
Please allow 1-3 days for your return to be processed or an exchange to be sent
For larger items or defective items please call 718-461-9500 or email help@nytrt.com to ensure you get the best service.
How to return to a store
Bring your item with its original product packaging and proof of purchase to the register for return or exchange.
How to return by mail
Follow these four steps:
- Pack the item securely and include the original product packaging and tags if available.
- Include proof of purchase (invoice, store receipt) plus your name, address, email, phone number.
- Contact us for a return shipping label, or address your package to:
RETURNS NY TUNG REN TANG
4034 MAIN ST
FLUSHING, NY 11354
Please note: The return label is not prepaid. You are responsible for return shipping costs.
4. Send your package using a carrier that can provide tracking and insurance. NY Tung Ren Tang is not responsible for items lost or damaged in transit.