Shipping policy

Most items are typically dispatched within 24-48 hours (excluding Sundays and holidays when postal services are closed). In case of stock shortages, there might be delays in shipping. Our staff at Tong Ren Tang is dedicated to providing high-speed delivery services for all our loyal customers, and we ask for your understanding in case of any special delays. If you have any questions, please feel free to call us or contact us via WeChat.

The arrival time of your parcel depends on the specific delivery address and the postal service you choose. Employees at Tong Ren Tang cannot predict this. Estimated shipping times can be viewed during checkout, the shipping time displayed by the shipping service backend is only an estimate and may not be accurate. Please note that the United States Postal Service (USPS) and UPS are not under the jurisdiction of Tong Ren Tang, We are not responsible for any delays. If any issues arise, please contact the shipping company directly. For all urgent and important orders, please select USPS Primary or UPS delivery services, OR purchase from local store.

We are not responsible for any package loss due to customer reasons such as wrong address and wrong information.

We ship all over the world, there may be additonal customs clearance fees for international mailing. We cannot know the specific fees. Overseas customers can contact USPS and UPS before placing an order.

Due to the nature of international shipping, the estimated delivery date may differ from the actual arrival time. We are unable to guarantee the delivery speed of the postal service. International orders are not eligible for free shipping, and we are not responsible for any loss or damage during transit.

Please consider these factors carefully before placing an international order. For urgent needs, we strongly recommend purchasing locally.